Refund Policy

Thank you for shopping with Zentrova. We want you to be satisfied with every purchase. Please read our refund policy carefully before placing an order.

Returns

We accept return requests within 3-4 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be in the original packaging.

• Include all accessories, tags, and proof of purchase.

Non-Returnable Items

The following items cannot be returned or refunded:

• Gift cards

• Downloadable digital products

• Personalized or custom-made items

• Items marked as final sale

• Products damaged due to misuse or normal wear and tear

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos of the product so we can review your request and provide a replacement or refund if applicable.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Exchanges

We only replace items if they are defective, damaged, or if the wrong item was sent.

Return Shipping

If the return is due to our mistake (such as a damaged or incorrect item), we will cover the return shipping cost.

If the return is for any other reason, the customer is responsible for the return shipping costs.

Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been shipped, it cannot be cancelled and must follow the return process described above.

Contact Us

If you have any questions about this Refund Policy, please contact us:

Email: supportteam.zynvora@gmail.com

Phone: +923249318173